Terms and Conditions

Clear guidelines for returns, ensuring customer satisfaction and a smooth shopping experience.

1. Eligibility for Returns

You can request a return if:

• The item is unused, in its original packaging, and in resalable condition.

• The return request is made within 14 days of receiving your order.

• The product is not listed under non-returnable items (see below).

To initiate a return, please email us at [Your Email Address] with your order number, item(s) to return, and reason for return.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns for the following:

• Perishable goods (e.g. food items, herbs, spices)

• Opened or used products

• Personal hygiene products

• Custom or personalised items

• Items on sale or marked as final sale (unless damaged or faulty)

3. Faulty or Damaged Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the item and packaging. We will offer a replacement or full refund, including return shipping costs, for verified cases.

4. How to Return an Item

1. Email us at [Your Email Address] with your return request.

2. Once approved, we will provide return instructions and address.

3. Pack the item securely and post it back using a trackable service.

Note: You are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

• Refunds are issued to the original payment method once we receive and inspect the returned item.

• Please allow 5–10 working days for the refund to appear in your account.

• Shipping charges are non-refundable, unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Cancellations

Orders may be cancelled within 24 hours of placement, provided the item has not been dispatched. Once an item has been shipped, the standard return process applies.