Terms and Conditions

1. About Us

Gorkha Peaks is a UK-based online store that offers a variety of authentic Nepali products exported from Nepal, including food items, clothing, handicrafts, and more.

Business Name: [Your Store Name]
Registered Address: [Your Address, City, Postcode, UK]
Email: [Your Email Address]
Phone: [Your Contact Number]

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or inaccuracies at any time without prior notice.

All products are subject to availability and may be withdrawn at any time.

3. Orders and Payments

• All orders are subject to acceptance and availability.

• Prices are in GBP (£) and include applicable UK taxes unless stated otherwise.

• Payments must be made in full at the time of order via the secure payment methods provided on our website.

• Once an order is placed, you will receive a confirmation email. A separate dispatch email will be sent when your order is shipped.

4. Shipping and Delivery

• We deliver across the UK using reliable delivery partners.

• Delivery charges and estimated delivery times will be displayed at checkout.

• Delays may occur during public holidays or due to customs for imported goods.

5. Returns and Refunds

We aim for complete customer satisfaction. If you're not satisfied with your purchase:

• You may return items within 14 days of receipt for a full refund or exchange.

• Returned items must be unused, in original packaging, and in a resaleable condition.

• Perishable goods, opened food items, and custom products cannot be returned.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please email us at [Your Email Address] to request a return.

6. Imported Goods

Our products are imported directly from Nepal. Some items may contain unique ingredients, materials, or cultural characteristics. Please check product labels for allergy information and consult a professional if you have dietary concerns or sensitivities.

7. Use of Website

• You agree not to misuse our website or engage in any activity that disrupts the operation of the site.

• Content and images on the site are the property of [Your Store Name] and may not be reproduced without written permission.

8. Limitation of Liability

We do not accept liability for any loss or damage caused by the misuse of our products. While we take every effort to ensure product quality and safety, users are responsible for proper usage.

9. Privacy Policy

We respect your privacy. Please review our [Privacy Policy] to understand how your personal data is collected, used, and protected.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the UK courts.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Please check this page regularly for any changes.

If you have any questions, please contact us at:
📧 [Your Email Address]
📞 [Your Phone Number]